JOB DESCRIPTION
Our clients are an Australian multinational currently seeking a dedicated Customer Fulfilment Coordinator to ensure exceptional service and efficiency. This role is based in Klang, and involves overseeing the order management process, enhancing customer satisfaction, and coordinating with cross-functional teams to drive operational excellence for the Malaysian and Australian markets.
KEY RESPONSIBILITIES
- Lead the management of complex order fulfilment processes from receipt through to delivery.
- Ensure orders are accurately processed, entered into the system, and efficiently routed to relevant teams.
- Provide high-level support for escalated customer inquiries and issues. Develop and implement strategies to enhance customer service quality and resolve challenging situations effectively.
- Identify and drive improvements in fulfilment processes and systems.
- Implement best practices to streamline operations, reduce lead times, and enhance accuracy.
- Supervise and mentor junior staff within the fulfilment team. Coordinate with sales, logistics, and production teams to ensure seamless order processing and delivery.
- Assist in the preparation and management of local sales budgets and rolling forecasts. Provide data and insights to support financial planning and resource allocation.
- Ensure adherence to company policies, industry regulations, and quality standards. Develop and enforce protocols to maintain high standards of service and compliance.
- Manage operations across Malaysia/Australian time zones and public holidays, ensuring continuous support for global customers.
JOB REQUIREMENT
- 4-5 years’ experience in order fulfilment, logistics, supply chain management or sales administration.
- Strong leadership abilities, excellent organizational and problem-solving skills, and proficiency with order management systems (e.g., Netsuite).
- Advanced communication skills in English, both verbal and written.
- Advanced knowledge of PC and internet applications, including MS Office and relevant CRM tools.
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Advanced certifications or training in customer service or operations management is a plus.
- Ability to work across different time zones and handle varying work schedules, including public holidays across Malaysia and Australia
Willingness to work in Klang
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