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Customer Fulfilment Coordinator

Job title: Customer Fulfilment Coordinator
Location: Klang
Salary: MYR 84,000 - 96,000 (Annual)
Reference: PR/157704
Contact details: Phoebe Loke
Contact email: phoebe.loke@jac-recruitment.com
Job published: July 26, 2024 23:18

JOB DESCRIPTION

Our clients are an Australian multinational currently seeking a dedicated Customer Fulfilment Coordinator to ensure exceptional service and efficiency. This role is based in Klang, and involves overseeing the order management process, enhancing customer satisfaction, and coordinating with cross-functional teams to drive operational excellence for the Malaysian and Australian markets.

KEY RESPONSIBILITIES

  • Lead the management of complex order fulfilment processes from receipt through to delivery.
  • Ensure orders are accurately processed, entered into the system, and efficiently routed to relevant teams.
  • Provide high-level support for escalated customer inquiries and issues. Develop and implement strategies to enhance customer service quality and resolve challenging situations effectively.
  • Identify and drive improvements in fulfilment processes and systems. 
  • Implement best practices to streamline operations, reduce lead times, and enhance accuracy.
  • Supervise and mentor junior staff within the fulfilment team. Coordinate with sales, logistics, and production teams to ensure seamless order processing and delivery.
  • Assist in the preparation and management of local sales budgets and rolling forecasts. Provide data and insights to support financial planning and resource allocation.
  • Ensure adherence to company policies, industry regulations, and quality standards. Develop and enforce protocols to maintain high standards of service and compliance.
  • Manage operations across Malaysia/Australian time zones and public holidays, ensuring continuous support for global customers.

 

JOB REQUIREMENT 

  • 4-5 years’ experience in order fulfilment, logistics, supply chain management or sales administration.
  • Strong leadership abilities, excellent organizational and problem-solving skills, and proficiency with order management systems (e.g., Netsuite). 
  • Advanced communication skills in English, both verbal and written.
  • Advanced knowledge of PC and internet applications, including MS Office and relevant CRM tools.
  • Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Advanced certifications or training in customer service or operations management is a plus.
  • Ability to work across different time zones and handle varying work schedules, including public holidays across Malaysia and Australia
  • Willingness to work in Klang

     

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