IT Support Manager
A fast-growing organization in Penang Island is looking for experienced IT Support Manager with strong background in supporting APAC region
A fast-growing organization in Penang Island is looking for experienced IT Support Manager with strong background in supporting APAC region
Job Responsibilities
- Reports into Director, Worldwide IT Support and responsibilities include leading regional IT staff, end user support, network support and provide test development, automation and support for subcontract manufacturing sites.
- Provide technical expertise and supervise the daily activities of the regional IT staff and vendors.
- Ensure satisfaction of customers with service offerings honoring SLAs.
- Manage regional IT projects.
- Primary IT escalation manager for business leaders in the region.
- Assist in IT governance activities including SOX governance, ISO certifications and compliance.
- Manage end user IT Support activities. Monitor and enforce software compliance as applicable.
- Monitors virtual environments including Host systems, Server VMs, Virtual Desktops for upgrades, repairs and proactive software maintenance.
- Manage Enterprise grade compute, storage, networks and virtualized environments.
- Monitor all servers both physical and virtual on a daily basis through manual and programmatic methods to identify, diagnose and resolve anomalies.
- Support Windows and Linux systems, business applications, and voice and data communication systems.
Requirements:
- 10+ years’ experience in IT hands-on roles and 5+yrs of IT Management experience.
- Experienced with Semiconductor R&D support and sub-contracting vendor support.
- Expert knowledge of Microsoft Active Directory, Group Policy, Exchange, VMware, Windows Server system, RDS, AD Domain services CLI tools, PowerShell, EMC Storage, and Cisco Networking.
- Windows Server 2008/2012/2016/2019, Microsoft Exchange, IIS, SQL server.
- VMWare VSphere 7, Microsoft Hyper-V and related management tools.
- Programming languages: Windows power shell, perl, utilities, and scripting.
- Experience with Storage Area Network design, installation, and management.
- Knowledge of delivering Windows core services: AD (including GPO), Exchange, DNS, DHCP, DFS, file and print services in a multiple AD Forest environment running on Windows 2003 through Windows 2019.
- Ticketing systems such as ServiceNow for tracking issue and problem resolution and change management.
- Operational focus on developing and maintaining service delivery processes and procedures to meet qualitative and quantitative service deliver goals in a leadership capacity.
- Proven ability to develop and improve the IT Service delivery at all layers.
Apply below: