JOB RESPONSIBILITIES
- Ensure timely quotations are sent to customers and bookings are confirmed promptly.
- Support operations and sales in executing service delivery.
- Manage carrier/vendor relations, including securing spot rates, equipment, space protections, priority haulage, and ensuring customs brokers provide agreed service levels.
- Monitor and resolve issues/queries from the operations team and respond to customer inquiries promptly.
- Ensure data integrity within systems.
- Responsible for cross-selling/up-selling, customer retention, and following up on outstanding freight.
- Monitor, record, and report on service performance, providing recommendations for improvements, whether in service delivery successes or failures.
- Collaborate with the sales team to establish and strengthen customer relationships.
- Ensure service excellence and develop a best-in-class platform for customers/clients.
JOB REQUIREMENTS
- Required language(s) : English and Malay.
- Possess good communication skill in verbal & written in English.
- Able to work independently and under pressure with minimum supervision.
- Education/Experience: SPM or Diploma in any relevant field
- Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.
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