Company Information
A MNC company is looking for a Technical and Relation Manager based in Kuala Lumpur.
Key Responsibilities:
Internal Technical Response
Provide the first technical response and feedback to the local team for system connectivity related concerns.
Identify possible causes and take care of individual and/or basic issues.
- Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed.
Partner Integrations / Technical Engagement Management
- Perform end to end testing with partner system connectivity.
- Provide API integration and testing support, both internally and externally
- Create and maintain accurate integration documentation for new integration, enhancement and migration.
- Work with internal teams and partners to analyze/troubleshoot integration and operation issues.
- Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner
Key Requirements:
- Min. 3 years’ experience working in a technical role, preferably in the hospitality connectivity space
- Experience in the hotel reservation systems is a plus. Knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML) is an advantage.
- Great communicator with strong learning ability and desire to take ownership of the system Strong stakeholder management across both technical and commercial teams Able to multitask, prioritize and escalate issues when necessary.