Connecting...

Customer Service Executive

Job title: Customer Service Executive
Location: Johor
Specialisation: Business Process Outsourcing & Global Business ServiceLogistics and Supply Chain
Salary: MYR 36,000 - 54,000 (Annual)
Reference: PR/158562
Contact details: Faez Kamal
Contact email: faez.kamal@jac-recruitment.com
Job published: February 07, 2025 10:40
Work Arrangement: Onsite

Company and Job Overview

Our client is well established Belgium MNC Company in value-added logistics and high-tech services.

 Job Description:

  • Strong in operations and customer service-related industry

  • Handling day-to-day operations independently

  • Data creation and entries

  • Prepare transport documentations bookings with shipping line and B/L documentations

  • Generating, submission and booking bagging orders for manipulation

  • Manage customer and vendor complaints

  • Daily interactions with customers and vendors on shipment status

  • Oversee and manage the invoicing process, ensuring accuracy and timeliness in billing.

  • Coordinate with finance and other relevant departments to streamline invoicing activities.

 Job requirements

  • GCE 'O' level and/or Diploma in relevant discipline

  • Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry

  • Proven knowledge of ocean freight shipment documentation & processes (MSDS, DGD, B/L) and legislation (DOT CFR 49, IMDG, FMC, INCOTERMS)

  • Customer focused and a great team player who is able to work independently

  • Experience in inventory management with strong administrative skills

  • Knowledge in SAP order processing and proficient in Microsoft Office

Location: Medini


#LI-JACMY 

#statejohor