Customer Service Executive

Our Client is Italian MNC Company operating International Freight forwarding company. 

Location: Johor Bahru town. 

Responsibilities : 

- Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. 

- Support the operations & Sales in the execution of the service delivery. 

- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. 

- Monitor timely issue/query resolution from the operation team & timely response to customer enquiries. 

- Monitor data integrity of systems. 

- Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding. 

- Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures. 

- Work with the sales team to establish and strengthen customer relationships. 

- Ensure service excellence and develop best-in-class platform for the customer/client. 

Requirements : 

- Education/Experience: Diploma, Degree or equivalent with at least 2 years of relevant experience in shipping / logistics industry preferably from freight forwarder environment. 

- Demonstrate customer service focus. 

- Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required. 

- Proactive, self-starter, self-management, organized, hardworking, result and customer oriented. 

- Excellent interpersonal and communication skills at all levels. 

- Required language(s) : English and Malay. 

- Possess good communication skill in verbal & written in English. 

- Committed, trustworthy, reliable, discipline, dedicative, able to adapt and work in challenging business environment. 

- Able to work independently and under pressure with minimum supervision. 

- Prior experience in MNC (Shipping/NVOCC) will be an added advantage. 

- Prosses own transport. 

- Applicants should be Malaysian.