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Customer Service Executive

役職名: Customer Service Executive
勤務地: Johor
職種: BPO/GBS物流・サプライチェーン
給与: MYR 36,000 - 54,000 (Annual)
求人番号: PR/158562
担当者: Faez Kamal
お問い合わせ先: faez.kamal@jac-recruitment.com
求人情報掲載日: 2025/02/07 10:40
勤務形態: オフィス勤務

Company and Job Overview

Our client is well established Belgium MNC Company in value-added logistics and high-tech services.

 Job Description:

  • Strong in operations and customer service-related industry

  • Handling day-to-day operations independently

  • Data creation and entries

  • Prepare transport documentations bookings with shipping line and B/L documentations

  • Generating, submission and booking bagging orders for manipulation

  • Manage customer and vendor complaints

  • Daily interactions with customers and vendors on shipment status

  • Oversee and manage the invoicing process, ensuring accuracy and timeliness in billing.

  • Coordinate with finance and other relevant departments to streamline invoicing activities.

 Job requirements

  • GCE 'O' level and/or Diploma in relevant discipline

  • Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry

  • Proven knowledge of ocean freight shipment documentation & processes (MSDS, DGD, B/L) and legislation (DOT CFR 49, IMDG, FMC, INCOTERMS)

  • Customer focused and a great team player who is able to work independently

  • Experience in inventory management with strong administrative skills

  • Knowledge in SAP order processing and proficient in Microsoft Office

Location: Medini


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