Company Information
A company based in Cheras is currently looking for a Customer Service Manager role to handle Malaysia market.
Key Responsibilities:
Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
Support the operations & Sales in the execution of the service delivery.
Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
Monitor data integrity of systems.
Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures.
Work with the sales team to establish and strengthen customer relationships.
Ensure service excellence and develop best-in-class platform for the customer/client.
Key Requirements:
Required language(s): English and Malay.
Possess good communication skill in verbal & written in English.
Able to work independently and under pressure with minimum supervision.
Education/Experience: SPM or above.
Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.
#LI-MYJAC