Job Description:
Client Engagement & Scheduling
- Liaise with clients, healthcare practitioners, and case managers to schedule, reschedule, and manage appointments efficiently.
- Conduct initial client assessments, gathering essential information to understand their needs and goals.
- Facilitate smooth onboarding for new clients, providing clear guidance and support.
Maintain accurate booking and client records in the system, ensuring data integrity.
Client Retention & Growth Proactively:
- Follow up with clients after their initial appointments, seeking feedback and understanding their needs.
- In collaboration with our practitioners' recommendations, identify and suggest additional services or extended treatment plans that would benefit the client's well-being.
- Respond to inquiries from potential new clients, providing information about our services, and aligning their needs with appropriate solutions.
- Proactively reach out to potential clients identified through case managers or healthcare provider referrals.
Build strong relationships with clients, fostering loyalty, trust, and the potential for referrals.
Collaboration & Coordination:
- Collaborate closely with healthcare practitioners, case managers, and relevant stakeholders to align service delivery.
- Coordinate bulk services and scheduling, ensuring a smooth and efficient process.
Proactively communicate any scheduling changes, delays, or potential issues that may affect the client experience.
Funding & Administration
- Collaborate with case managers to verify funding availability for clients' services.
Process relevant paperwork, invoices, and administrative tasks with accuracy.
Job Requirements
- 1-2 years' experience in similar role.
- Open to fresh graduates.
- Only accept spouse visa holder or local Malaysian.
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