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Vietnamese Speaking Customer Service

Job title: Vietnamese Speaking Customer Service
Location: Selangor
Specialisation: Healthcare & Life Sciences
Salary: MYR 36,000 - 60,000 (Annual)
Reference: PR/157613
Contact details: Shuya Looi
Contact email: shuya.looi@jac-recruitment.com
Job published: July 15, 2024 15:27
Work Arrangement: Onsite

Job Description:

 

          Client Engagement & Scheduling 

  • Liaise with clients, healthcare practitioners, and case managers to schedule, reschedule, and manage appointments efficiently.
  • Conduct initial client assessments, gathering essential information to understand their needs and goals. 
  • Facilitate smooth onboarding for new clients, providing clear guidance and support. 
  • Maintain accurate booking and client records in the system, ensuring data integrity.

     

    Client Retention & Growth Proactively:

  • Follow up with clients after their initial appointments, seeking feedback and understanding their needs. 
  • In collaboration with our practitioners' recommendations, identify and suggest additional services or extended treatment plans that would benefit the client's well-being. 
  • Respond to inquiries from potential new clients, providing information about our services, and aligning their needs with appropriate solutions. 
  • Proactively reach out to potential clients identified through case managers or healthcare provider referrals. 
    Build strong relationships with clients, fostering loyalty, trust, and the potential for referrals.

 

          Collaboration & Coordination: 

  • Collaborate closely with healthcare practitioners, case managers, and relevant stakeholders to align service delivery.
  • Coordinate bulk services and scheduling, ensuring a smooth and efficient process. 
  • Proactively communicate any scheduling changes, delays, or potential issues that may affect the client experience.

     

    Funding & Administration 

  • Collaborate with case managers to verify funding availability for clients' services. 
  • Process relevant paperwork, invoices, and administrative tasks with accuracy.

     

    Job Requirements 

     

  • 1-2 years' experience in similar role.
  • Open to fresh graduates.
  • Only accept spouse visa holder or local Malaysian.

 

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