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Mandarin Speaking Helpdesk Executive

役職名: Mandarin Speaking Helpdesk Executive
勤務地:
職種: 物流・サプライチェーン
給与: MYR 30,000 - 60,000 (Annual)
求人番号: PR/157900
担当者: Shuya Looi
お問い合わせ先: shuya.looi@jac-recruitment.com
求人情報掲載日: 2024/09/04 17:04
勤務形態: オフィス勤務

Job Responsibilities:

  • Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.)

  • Record user inquiries via email and processes in the incident management system.

  • Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.

  • Keep users informed of incident progress and notify them of changes or outages.

  • Close resolved incidents, requests, and others in a timely manner.

  • Follow up on open tickets and influence tech teams for prioritization.

  • Relay customer feedback or suggestions to the appropriate internal teams.

 

Job Requirements:

  • Candidates must possess at least Bachelor Degree, Professional Degree or master’s degree preferably in Information Technology or any other equivalent.

  • Good in communication skills.

  • Good knowledge of Microsoft products (Microsoft 365, Word, Excel, PowerPoint, Teams).

  • Ability to multitask efficiently and provide prompt assistance to multiple users simultaneously.

  • Able to communicate in English and Mandarin due to the market support.

  • 2-3 years' experience in IT Helpdesk or Service Desk

  • Open for fresh graduates

 

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