Senior Customer Service Executive
A global integrated logistics service provider is seeking a Senior Customer Service Executive for their new office in Penang. This incumbent will be leading the customer service team in providing seamless and customer focused solutions to support the achievement of business objectives.
Job Responsibilities
Full set of import/export shipping documents based on LC, Certificate of origin, Custom/Insurance declaration
Process customer’s orders/enquiries timely and accurately
Handling of Cargo documentation (LCL & FCL) and Shipping documentation (import/ export/ BL/ documentation)
Ensure compliance with customer’s Standard Operating Procedure
Ensure all event data are updated correctly in system
Manage the team handling the day-to-day operations
Process mapping and implementing process improvements
Job Requirements
Min. Diploma in Logistics, Business or related discipline
Able to work under pressure in a fast changing and demanding environment
Experience in freight forwarding/ logistic company