- Establish sales goals and objectives for the sector and ensure delivery as per the business plan.
- Develop a long-term sales and product portfolio roadmap to achieve competitive positioning and revenue objectives.
- Engage with customers to gather feedback, address issues, and gather insights for product improvement. Provide support to sales and customer success teams by offering product expertise and assistance as needed.
- Participate in RFx responses, tenders, presentations, consultations and commercial proposal by providing product information, value argumentation, bill of materials and tender solution designs.
- Serve as a subject matter expert for contact center products/services internally and externally. Represent the company at industry events, conferences, and customer meetings. Educate stakeholders about product features, benefits, and use cases.
- Conduct market research to identify customer needs, market trends, and competitive landscape in the contact center industry.
【Job Requirements】
- Bachelor degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with min 7 years of working experience in IT Industry.
- Previous experience in product management, preferably in the contact center or telecommunications industry, is often required. Candidates should demonstrate a track record of successfully managing and launching products or services from concept to market.
- A deep understanding of contact center operations, technologies, and industry trends is essential. Experience working with contact center software, such as CRM systems, IVR systems, ACD systems, and workforce management tools, is highly beneficial.
- Demonstrate excellent sales skills, including organizational, communication and presentation skills.
- Strong ability to learn, self-management skills and the ability to work independently with minimum supervision.