DUTIES AND RESPONSIBILITIES

• Front line IT support for Software (ERP, Office365 & etc) and Hardware and Infrastructure.

• Provide server and network support to ensure smooth daily operations and business continuity.

• Provide IT support including troubleshooting all technical issues related to hardware, software, printer / photocopier, server, and network connections.

• Support and maintenance of ERP systems (Xeersoft/SAP B1/Kintone) –Inventory, Finance & Account, Information and Billing System.

• Liaising with external vendors for IT maintenance and support.

• Liaising with Head office IT Team at Japan and Singapore.

• Provide support for IT assess management, ensure information security policies and procedures are observed and enforced, including data protection, backup, and recovery.

• Manage and maintain IT relate regulatory documentation and procedures.

• Assist in all IT related projects in the corporate office and branch offices.

• Leverage knowledge of cutting-edge technologies to optimize organizational efficiency.

• Review existing IT tools/systems and internal processes, collect, and analyse data to identify areas for improvement.

• Monitor networking equipment and servers.

• Provide training in application and general IT application to user.

OTHERS

• Carry out work responsibilities and other activities as directed from time to time including, Diva System and others when required.