DUTIES AND RESPONSIBILITIES

• Front line IT support for Software (ERP, Office365 & etc) and Hardware and Infrastructure.
• Provide server and network support to ensure smooth daily operations and business continuity.
• Provide IT support including troubleshooting all technical issues related to hardware, software, printer / photocopier, server, and network connections.
• Support and maintenance of ERP systems (Xeersoft/SAP B1/Kintone) –Inventory, Finance & Account, Information and Billing System.
• Liaising with external vendors for IT maintenance and support.
• Liaising with Head office IT Team at Japan and Singapore.
• Provide support for IT assess management, ensure information security policies and procedures are observed and enforced, including data protection, backup, and recovery.
• Manage and maintain IT relate regulatory documentation and procedures.
• Assist in all IT related projects in the corporate office and branch offices.
• Leverage knowledge of cutting-edge technologies to optimize organizational efficiency.
• Review existing IT tools/systems and internal processes, collect, and analyse data to identify areas for improvement.
• Monitor networking equipment and servers.
• Provide training in application and general IT application to user.

OTHERS