DUTIES AND RESPONSIBILITIES
Front line IT support for Software (ERP, Office365 & etc) and Hardware and Infrastructure.
Provide server and network support to ensure smooth daily operations and business continuity.
Provide IT support including troubleshooting all technical issues related to hardware, software, printer / photocopier, server, and network connections.
Support and maintenance of ERP systems (Xeersoft/SAP B1/Kintone) –Inventory, Finance & Account, Information and Billing System.
Liaising with external vendors for IT maintenance and support.
Liaising with Head office IT Team at Japan and Singapore.
Provide support for IT assess management, ensure information security policies and procedures are observed and enforced, including data protection, backup, and recovery.
Manage and maintain IT relate regulatory documentation and procedures.
Assist in all IT related projects in the corporate office and branch offices.
Leverage knowledge of cutting-edge technologies to optimize organizational efficiency.
Review existing IT tools/systems and internal processes, collect, and analyse data to identify areas for improvement.
Monitor networking equipment and servers.
Provide training in application and general IT application to user.
OTHERS
Carry out work responsibilities and other activities as directed from time to time including, Diva System and others when required.