Key Account Manager

• Champion the customer and their voice throughout the factory. Effectively communicate all customer requirements to appropriate departments and ensure the Customer Service Policy is implemented for your customers.
• Prepare and continually update Customer Account Development Plans, achieving agreed targets for sales and profit.
• Review and act on Customer Satisfaction Survey Results where necessary.
• Host customer visits, prepare presentations, and travel as needed to meet with customers.
• Prepare and follow up with customers on quotations, price feedback, and price negotiations.
• Direct the materials sourcing team to resolve sourcing problems for customers.
• Follow up on all start-up activities (NPIs) and conduct scheduled reviews for customer projects to ensure all milestones meet committed dates. Prepare reports for customers and management.
• Prepare business forecasts.
• Work with materials sourcing managers to establish and execute effective customer cost reduction programs.
• Facilitate the customer’s interface with all other departments as required.
• Conduct internal customer business reviews effectively.

• Excellent interpersonal skills for effective communication at all levels, including senior management, customers at all levels of management, suppliers, and factory personnel.
• Strong project management, business analysis, and sales skills.
• Excellent English language skills, both written and verbal.
• Preferably hold a degree in Electrical, Electronic, or Mechanical Engineering with at least 2 years of experience in contract manufacturing in the electronics and/or plastic injection molding industry.
• Knowledge of tool making/molding is an added advantage.

• Flexi Working Hours
• Competitive Salary Package
• Comprehensive Benefits
• Career Growth Opportunities
• Positive Work Environment