Location to work: Petaling Jaya
Job Responsibilities:
Proactively visit customer sites across ASEAN to build relationships and promote services and spare parts.
Develop direct relationships with customers through interactions and personal visits.
Provide technical and commercial consultations to customers regarding service and spare parts.
Analyze spare parts sales data and support the development of new strategies to improve business.
Supervise and guide members of the spare parts and service department, including service coordinators, logistics coordinators, administrative coordinators, field service technical specialists, and engineering support personnel.
Act as the Key Account Manager (KAM) for regional clients, building and maintaining strong relationships.
Monitor and oversee spare parts related to our client's products while working closely with a team to achieve sales and customer satisfaction KPIs
Conduct customer visits to address concerns and gather feedback.
Drive upselling and new business development within existing accounts.
Travel approximately 40% to 50% of the time to locations including Thailand, Vietnam, India, Indonesia, and Pakistan.
Participate in training in Germany to enhance product knowledge and technical skills.
Degree in industrial engineering or a technician with additional commercial training.
Minimum of 5 years of experience in the machine and plant industry, including customer collaboration.
Strong customer service orientation with a proactive attitude.
Technical understanding and ability to interpret drawings and Bills of Materials (BoM).
Strong verbal and written communication skills, particularly in a technical context.
Experience in the wood-based panel industry (production, maintenance, quality).
Previous experience as a Key Account Manager or in a similar sales role.
Excellent communication skills in both Malay and English.
Ability to build and maintain relationships with clients across various regions.
Willingness to travel frequently for client meetings and training.
Strong presentation skills
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