JOB RESPONSIBILITIES
Achieve a high level of customer service.
Meet the monthly sales plan fulfillment as defined by management.
Meet departmental benchmarks, including high gross profit, optimal stock turnover, and minimizing payment delays from customers.
Generate quotations, RFQs, and web quotes.
Process order entries, delivery notes, invoices, and credit notes.
Handle rescheduling requests in accordance with company guidelines.
Address customer complaints, including RMAs, delivery issues, and claims.
Manage all customer-requested forms, agreements, and contracts.
Ensure smooth and successful fulfillment of samples, catalogs, and marketing materials.
Regularly generate benchmark and complaint reports.
Participate in joint customer visits with the account owner as needed.
Actively contribute to department meetings, including taking meeting minutes.
Participate in company-organized stocktaking activities.
Answer phone calls within the stipulated time frame.
Perform any ad-hoc tasks as assigned.
JOB REQUIREMENTS
Minimum with Diploma in Business Administration with at least 2 - 3 years experiences in Electronic Industry preferred.
Fluent and proficient in English both Writing & Speaking for day to day operations
Possess good customer service skills
Material planning or related experience will be an advantage.
Ability to work independently with persuasive, dynamic personality
Motivated telephone marketing experience essential.
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