Company Background
fintech company
no midnight shift
Job Responsibilities
Effectively managing the chats, E-mails and calls with clients.
Identifying and assessing customer’s needs to achieve satisfaction.
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails.
Offer support to clients within the specified time frame.
Updating CRM and keeping records of all communications and action taken.
Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks.
Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction.
Follow standard processes and procedures.
Consistently take initiative to learn about the markets, FX industry and new platforms and products.
Be a team player and collaborate in a proactive way with the customer support to manage time, resources, volume, and customer feedback.
Consistently achieve departmental and individual metrics.
Capable of adapting to rapidly changing workflows, technologies, and environments.
Job Requirements
Minimum diploma holder in any field of study or any working experience.
Must have strong verbal and written communication skills.
Preferably to have at least 1 year of customer service experience.
Critical thinking and problem-solving skills.
Strong MS Office skills.
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