Company and Job Overview
Our clients are a leading distributor of IT products and solutions, well established for over 25 years in Malaysia. They are currently seeking a Pre-Sales Product Specialist experienced in the IT industry to join their team. This role will be based in Klang and would require occasional travel.
Job Responsibilities
Offer pre-sales support, showcasing products and network solutions.
Identify, develop, and secure new business opportunities.
Present and promote technical solutions to clients through formal proposals and presentations.
Understand client requirements and design competitive product solutions tailored to client needs.
Address and resolve client inquiries and technical issues providing technical support and highlight product offerings.
Follow up on and resolve support inquiries from customers, partners, and colleagues.
Collaborate with the team to troubleshoot and solve technical problems.
Engage with customers to identify their needs and translate these into tailored solutions.
Conduct audits of customer IT infrastructure to identify and address weaknesses.
Prepare technical proposals and presentations to communicate value proposition.
Offer technical expertise throughout the sales process for successful product implementation.
Demonstrate products comprehensively during pre-sales.
Build and maintain strong customer relationships, providing ongoing support.
Assist the sales team with opportunity qualification through technical support.
Collaborate with the R&D team to gather feedback and enhance products.
Participate in industry conferences, trade shows, and exhibitions.
Support daily operations and perform ad-hoc tasks as required.
Job Requirements
Minimum 5 years proven experience in understanding customer needs, proposing solutions, and delivering presentations.
Experience in gathering market trends and insights through regular dealer visits.
Skills in evaluating product performance, gathering customer feedback, and iterating on product features.
Strong technical background with the ability to understand & present complex solutions.
Excellent communication and presentation skills in English, Malay and Mandarin.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Willingness to travel and participate in industry events.
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