Company and Job Overview
A well known MNC consumer products company located in KL within public transport area is looking for SaaS HR System Operations Specialist. This role is responsible for the efficient operation of cloud-based HR Management System including supporting HR tasks and user needs, managing the system and assisting with global audit compliance. Additionally, the role involves analyzing and processing HR data to support decision making.
Job Responsibilities
System Operations and Maintenance
Manage daily operations and maintenance of the cloud-based HR management system.
Collect and analyze user requests, provide initial support, and communicate with the vendor.
Identify automation opportunities in HR processes.
Manage integration with legacy systems and ERP systems.
User Support and Training
Develop training materials and conduct training sessions.
Gather user feedback and implement improvements.
Test new features and provide user training.
Reporting and Analysis
Adhere to data privacy and security policies.
Manage access processes and extract logs.
Prepare data for global IT audits.
Generate statistical data for decision-making.
Vendor Management
Communicate and manage relationships with SaaS providers.
Monitor compliance with SLAs and resolve issues.
Job Requirements
Bachelor's Degree in Human Resources, IT, Business Administration or any related field
Relevant certifications such as HRIS or IT-related certifications
Minimum 4 years of experience in HR System use and understanding of Overall HR workflow
Proficiency in PowerBI and data analysis tools
Strong problem solving and communication skills with Saas providers
Knowledge of HR related laws and policies
Experience with SaaS HR Systems especially the ZingHR solution
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