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Service Delivery Manager

役職名: Service Delivery Manager
勤務地: Selangor
職種: IT
給与: MYR 74,400 - 86,400 (Annual)
求人番号: PR/158126
担当者: Aaron Weller
お問い合わせ先: aaron.weller@jac-recruitment.com
求人情報掲載日: 2024/10/18 10:16
勤務形態: オフィス勤務

Service Delivery Manager

 

Our client is a world-class leader in providing innovative solutions and services in data center construction and engineering. Their mission is to deliver high-performance, scalable, and secure infrastructure for businesses across the globe.

 

  • Part of a global network with over 100 offices worldwide.
  • A trusted partner in delivering data center solutions across key markets.

 

JOB RESPONSIBILITIES:

 

  • Client Relationship Management: Serve as the main point of contact for overseeing the client services relationship.
  • Service Improvement & Reporting: Create, track, and share Service Delivery Reports, manage meetings, and handle escalations.
  • Service Activation & Compliance: Carry out client-facing service activation tasks and ensure compliance with SLAs.
  • Incident & Change Management: Oversee major incidents, suggest process modifications, and manage changes.
  • Customer Satisfaction: Track customer satisfaction and devise strategies for service enhancement.

 

JOB REQUIREMENTS:

 

  • At least one year of experience in a medium- to large-sized ICT firm, preferably in customer care or service delivery.
  • A degree in engineering (Bachelor’s, Master’s, Professional, Vocational, or similar).
  • Capacity to build trusting bonds with both external clients and internal stakeholders.
  • Excellent ability to oversee the coordinated provision of services.
  • Proficient in both written and spoken communication.

 

Click Apply Now to apply for this role or forward your updated CV to aaron.weller@jac-recruitment.com

Thank you!

 

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