Service Delivery Manager
Our client is a world-class leader in providing innovative solutions and services in data center construction and engineering. Their mission is to deliver high-performance, scalable, and secure infrastructure for businesses across the globe.
- Part of a global network with over 100 offices worldwide.
- A trusted partner in delivering data center solutions across key markets.
JOB RESPONSIBILITIES:
- Client Relationship Management: Serve as the main point of contact for overseeing the client services relationship.
- Service Improvement & Reporting: Create, track, and share Service Delivery Reports, manage meetings, and handle escalations.
- Service Activation & Compliance: Carry out client-facing service activation tasks and ensure compliance with SLAs.
- Incident & Change Management: Oversee major incidents, suggest process modifications, and manage changes.
- Customer Satisfaction: Track customer satisfaction and devise strategies for service enhancement.
JOB REQUIREMENTS:
- At least one year of experience in a medium- to large-sized ICT firm, preferably in customer care or service delivery.
- A degree in engineering (Bachelor’s, Master’s, Professional, Vocational, or similar).
- Capacity to build trusting bonds with both external clients and internal stakeholders.
- Excellent ability to oversee the coordinated provision of services.
- Proficient in both written and spoken communication.
Click Apply Now to apply for this role or forward your updated CV to aaron.weller@jac-recruitment.com
Thank you!
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