JOB RESPONSIBILITIES
Commercial Excellence
- Analyze pipeline data to identify trends and opportunities.
Serve as a subject matter expert on commercial processes, sharing knowledge with colleagues.
Utilize competitive market information to recommend enhancements that boost value and commercial performance.
Document business requirements, process flows, and perform gap analyses based on business needs.
Map out business processes to determine how they can be supported by tools.
- Lead design, review, and testing sessions to ensure alignment with business objectives.
Oversee CRM administration tasks, including workflow management and data integrity maintenance.
Convert best practices into detailed process and tool requirements for ongoing improvement across departments.
Develop communication and change management strategies to facilitate smooth transitions.
Sales Support
Accurately process customer purchase orders and contracts.
Maintain customer master data within the system.
Generate agreements and create necessary assets according to customer needs.
Review and update sales requests to ensure timely delivery.
Prepare and submit invoices for completed jobs.
Service Coordination
Process service-related customer orders and contracts.
Coordinate service activities such as maintenance, repairs, parts management, and technician scheduling.
Update records in the SAP system for accurate service documentation.
Manage inventory levels to meet service demands.
Prepare reports and follow up on payments to ensure timely collections.
Provide general administrative support to the service team to help achieve profitability and high customer satisfaction while ensuring safety compliance.
Project Administration
Handle documentation tasks such as generating reports and preparing necessary forms.
Submit drawings and documents for regulatory approval through the MYKKP system and track submission status.
Gather support documents from customers for load test submissions and coordinate related activities.
Follow up with regulatory officers to arrange test dates and coordinate with engineers and technicians as needed.
Assist with other project-related tasks to ensure successful execution.
Leadership and Development
Assess internal administrative resources and build a strong team focused on admin and commercial excellence to support business growth.
Provide leadership and mentorship to the team, promoting a culture of excellence and continuous improvement.
Develop and implement training plans to enhance the team's competencies.
Cross Functional Collaboration
Work closely with various departments to strengthen resources and improve overall business operations.
Collaborate with service operations, sales, supply chain, and project teams to ensure effective delivery of services and equipment.
Others
Any other tasks as assigned by General Manager
JOB REQUIREMENT
Bachelor’s degree in Business Administration, Commercial Management, Supply Chain, or a related field.
At least 10 years of relevant work experience (BTB).
Demonstrated expertise in commercial excellence, sales support, service coordination, and project administration.
Strong analytical skills and attention to detail.
Proficient in CRM systems and SAP.
Excellent communication and organizational abilities.
Proven experience in leading admin/commercial excellence teams.
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