Connecting...

Senior Customer Service Expert

役職名: Senior Customer Service Expert
勤務地: Kuala Lumpur
職種: エンジニアリング・製造
給与: MYR 60,000 - 72,000 (Annual)
求人番号: PR/158383
担当者: Yevonne Hee
お問い合わせ先: yevonne.hee@jac-recruitment.com
求人情報掲載日: 2024/12/19 08:44
勤務形態: オフィス勤務

JOB RESPONSIBILITIES 

  • Assist customers with sales inquiries, providing timely and appropriate solutions or alternatives.
  • Assist in prepare quotations, process purchase orders, and handle customer claims related to shipment delays, defective items, or pricing errors.
  • Address product or service issues by clarifying customer complaints, identifying the cause, and offering optimal solutions. Ensure follow-up for complete resolution.
  • Correct part number errors, request lead time changes from suppliers, and coordinate with Sales, Shipping, and Account Teams on order statuses and accounts receivable matters.
  • Prepare Requests for Quotations (RFQs) and generate Purchase Orders (POs) for suppliers. Monitor inventory allocation and check lead-time status.
  • Communicate delays and delivery changes both internally and externally. Expedite deliveries from suppliers and update systems as needed.
  • Troubleshoot and resolve operational issues while implementing preventive measures to ensure smooth daily operations.
  • Participate in Customer Service projects and provide training and guidance to team members and new hires.
  • Cover operational duties during staff shortages due to unforeseen circumstances.
  • Ensure data accuracy for KPI reporting and review workflows for improvements.

 

 

JOB REQUIREMENTS

  • Diploma or higher level of education
  • Minimum 3 years of relevant working experience, with the ability to handle multiple tasks and provide effective solutions to customer and operational issues
  • Proficient in MS Office and Outlook
  • Comfortable working in a high-volume and fast-paced environment. 
  • Ability to multitask, prioritize effectively, and manage an average of 50 quotations/sales orders per day (with 20 line items per order)
  • Willingness to work on rotational Saturday (half day) and occasional Public holiday 

 

BENEFITS

  • Attractive employee benefits
  • Allowances provided
  • Training provided

 

#LI-JACMY

#StateKL